Telephone Skills: Inbound, Dale Carnegie Training Northern New Jersey, Thursday, 05. September 2019

Most often, people are calling with concerns relating to your products, processes or services. The manner in which you address those concerns influences their willingness to continue choosing you as their supplier.
At the completion of this module, you will be able to:

Make the most of inbound sales and customer service opportunities

Develop confidence when interacting with customers on inbound calls

Use the Information Gathering Model to evaluate how to best meet the caller’s needs

Make every customer interaction an opportunity to deepen the client relationship

Telephone Skills: Inbound

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