Service Design Reading Club: August 2019, Sophie's House, Tuesday, 20. August 2019

For those looking for in-depth discussions of service design topics in a smaller group setting, please join us for the next monthly reading club.
At our next reading club, we will discuss: Advanced Facilitation Strategies by Ingrid Bens. 
 As service designers, we have many opportunities to be facilitators. The reading club conversation will focus on theoretical and practical areas of facilitation.  Here are some areas we might explore:


Become better at diagnosing facilitation assignments and creating effective process designs


Broaden repertoire of tools to make impromptu design changes whenever they are needed


Learn to be more resilient and confident when dealing with dysfunctional situations and difficult people


We are are co-creating the reading club experience. There are plenty of opportunities to shape the groups’ direction, suggest readings, and lead discussions and test activities. The reading club is for beginners and experts alike. 
Food and beverage (not alcoholic) will be served. 


Service Design Reading Club: August 2019

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